To report a bug send an email to tech-support@opentelehealth.com.
Please only report one bug per email to make it easier for us to track the state of a bug.
When reporting a bug, the following things should be specified in the email in order for us to be able to properly understand and reproduce the bug you are experiencing:
- The environment on which the error occurred, i.e. the URL of the server.
- Description of the expected result and the actual result.
- A step-by-step guide on how to reproduce the bug, if possible.
- Include a screenshot or video of the error message, if relevant.
- If the bug relates to the UI behaving unexpected or looks odd, please include with browser and operating system you are using.
- If the bug relates to a bluetooth integration then include the model of the Android/iOS device + OS version and a picture of the bluetooth device's information, usually found on the back of the device.
- If the bug occurs when trying to complete a questionnaire in the patient app please include the JSON export of the questionnaire containing the error, as an attachment to the email.
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